Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how we're doing? This page covers the best ways to reach the Online Casino team and what you can expect once you do.
Ways to Get in Touch
Email is the most reliable way to contact us. We read every message that comes in and try to reply within a couple of working days. Send your query to [email protected] and, where you can, give us a line or two of context — which casino, which page, or which part of the site you're asking about — so we can point your message at the right person straight away.
We don't currently offer live chat or a phone line for readers. Email keeps a proper record of the conversation, which matters if we're following up on a correction or a licensing detail.
What We Can Help With
- Questions about a review — If you're unsure how we arrived at a rating for a casino on our list, or want more detail on a bonus, deposit method or wagering condition mentioned in a write-up, ask us directly.
- Corrections — Online casino offers, licences and terms change often. If a bonus amount, payment method or licensing detail looks out of date, we want to know so we can check it and update the page.
- Site feedback and suggestions — If there's a topic you'd like covered — a payment method comparison, a new operator, a category of games — let us know what you're looking for.
- Responsible gambling concerns — If you or someone close to you is finding it hard to keep gambling under control, say so in your message. We can point you towards independent support organisations, though we're not a helpline or a treatment service ourselves.
- Advertising and partnership enquiries — If you represent an operator or a supplier and want to discuss working with us, introduce yourself and outline what you have in mind. Commercial relationships never decide where an operator sits in our rankings.
How We Handle Your Message
Every email is read by a person, not a bot. We aim to reply within two working days, though enquiries that need fact-checking against a casino's current terms — such as a bonus that's changed since we last reviewed it — can take a little longer while we confirm the detail.
If you're reporting something inaccurate, tell us exactly where you saw it and what you think is wrong. Screenshots or a direct quote from the casino's own terms page help us verify things faster and get the correction live sooner.
Before You Write In
A few common questions are already covered elsewhere on the site, which might save you a wait for a reply:
- If you're weighing up which operator suits you, our ranked casino comparisons and mini reviews above cover payment methods, bonus terms and mobile compatibility for each one.
- If you're specifically looking at options outside the standard self-exclusion scheme, our page on trusted non GamStop casinos in the UK may answer that before you need to email us.
- Bonus terms — wagering requirements, minimum deposits, game restrictions — are usually set out in the individual casino write-ups rather than on this contact page, since they vary from one operator to the next.
A Note on Accuracy and Independence
We keep our casino reviews as accurate and current as we reasonably can, and reader messages are a genuine part of that process. If something we've published led you to expect a different outcome than what you actually got from an operator — a bonus term, a payment option, a withdrawal condition — tell us. We take that seriously and will look into it.
We're an independent comparison site. Some of the operators listed may pay us if a reader signs up through a link on our site, but that never determines a casino's position or rating — those are set by our own editorial assessment.
Thanks for taking the time to read this far. We'd genuinely like to hear from you, whatever the reason.